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Quality Management in Service Organization

Said, Hisyam (2005) Quality Management in Service Organization. Widyanuklida, 6 (1). pp. 1-3. ISSN 1410-5357

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Abstract

Mutu di dalam organisasi yang berorientasi pelayanan agak sulit didejinisikan dibandingkan dengan di industri manufaktur. Akan tetapi, keduanya mengandung nilai-nilai yang sama yaitu memenuht persyaratan mutu. Komitmen untuk memenuhi persyaratan mutu harus ada di seluruh tingkatan dalam organisasi. Manajemen mutu di organisasi yang bersifat pelayanan didasarkan pada empat prinsip dasar: keterlibatan menyeluruh, berorientasi pelanggan, dukungan sistematis, dan perbaikan berkelanjutan. Dipaparkan di sini studi kasus yang menggambarkan bagaimana konsep manajemen mutu tersebut diterapkan di perusahaan konsultan teknik melalui beberapa inisiatif. (Quality in service organization is rather obscure to dejine compare to in manufacturing industry. However, they both share the same values which is conformance to requirements. The commitment to meeting quality requirements must extend through all level of organization. Quality management in service organization is based on four basic principles: total involvement, customer orientation, systematic support, and continuous improvement. A case study illustrates how these concepts of quality management have been applied in an engineering consulting jirm through several initiatives.Quality in service organization is rather obscure to dejine compare to in manufacturing industry. However, they both share the same values which is conformance to requirements. The commitment to meeting quality requirements must extend through all level of organization. Quality management in service organization is based on four basic principles: total involvement, customer orientation, systematic support, and continuous improvement. A case study illustrates how these concepts of quality management have been applied in an engineering consulting jirm through several initiatives.)

Item Type: Article
Subjects: Manajemen > Organisasi dan Tata Laksana > Organisasi
Divisions: Pusat Pendidikan dan Pelatihan
Depositing User: USER PUSDIKLAT BATAN
Date Deposited: 04 May 2018 17:07
Last Modified: 04 May 2018 17:07
URI: http://repo-nkm.batan.go.id/id/eprint/349

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